Draft for legal review. This text was prepared as a professional placeholder and must be reviewed by a qualified Omani lawyer before publication.
Eligible refunds
Refunds are issued for cancellations made within the free-cancellation window, for tours cancelled by us, and for services not delivered through our fault.
Method and timing
Refunds are returned to the original payment method through the same provider (Thawani, Stripe or PayPal). We initiate refunds within 2 business days; banks and card issuers typically take 5–10 business days to show the credit. Refunds are made in the currency originally charged; exchange-rate differences are outside our control.
Partial refunds
Where part of a package is cancelled or not used, we refund the unused portion at the rates shown on your invoice, less any non-recoverable third-party costs (hotel deposits, flights).
Deposits
Deposits on multi-day packages are refundable under the same windows as the package itself.
Disputes
Please contact us before opening a dispute with your bank; most issues are resolved within one business day.