Draft for legal review. This text was prepared as a professional placeholder and must be reviewed by a qualified Omani lawyer before publication.
1. Parties
These terms govern every booking made with Oman Compass Tours Company ("the Company", "we"), a tour operator licensed by the Ministry of Heritage & Tourism of the Sultanate of Oman under licence no. 1440944, Bawshar, Muscat. By confirming a booking online, by WhatsApp, by phone, by email or at our office, the lead traveller ("you") accepts these terms on behalf of every member of the party.
2. Bookings and confirmation
- A booking request becomes a confirmed booking only when we issue a booking reference and voucher after receiving the required payment (full payment or deposit) or, for "reserve now, pay later" requests, when the hold is converted before its expiry.
- Prices are quoted in Omani Rial (OMR). Conversions to other currencies are shown for guidance only; the amount charged in the settlement currency is displayed before payment.
- We reserve the right to correct obvious pricing errors before confirmation.
3. Your responsibilities
- Provide accurate traveller details, a working phone number and, where required, passport details.
- Be at the agreed pickup point at the agreed time. Waiting time is limited to 20 minutes for tours and 60 minutes for airport transfers.
- Follow the guide's safety instructions at all times, especially in wadis, on dunes and at sea.
- Hold valid travel insurance covering medical care, repatriation and adventure activities.
4. Itinerary changes
Oman's weather, road conditions and government advisories can change quickly. We may alter the order of stops, substitute comparable activities or, in rare cases, cancel a tour for safety. If we cancel, you may choose an alternative date, an alternative tour of equal value, or a full refund.
5. Liability
We act with reasonable care and skill. Our liability for loss or damage arising from a booking is limited to the amount paid for that booking, except where the law does not allow such limitation. We are not liable for events outside our reasonable control (force majeure), including but not limited to weather, flooding of wadis, road closures, strikes or public health restrictions.
6. Conduct
We may refuse or terminate service, without refund, to any guest whose behaviour endangers others, damages property or breaks Omani law or customs.
7. Governing law
These terms are governed by the laws of the Sultanate of Oman. Disputes are subject to the exclusive jurisdiction of the courts of Muscat.
8. Contact
Oman Compass Tours Company · +968 9225 5028 · omancompasstours@gmail.com